Safety measures

Emergency brake pulls on the Underground and in the tram

Emergency brake pull

All Underground trains and trams are fitted with emergency brake pulls near the door.

Underground: In a dangerous situation you can halt a moving train or prevent a stationary train from departing by pulling the emergency brake handle. Please note: To prevent a moving Underground train halting in a tunnel, a so-called "emergency brake suppressor" switches on a few seconds after departure from a station; if the emergency brake is pulled now, for safety reasons the train continues - accompanied by a driver’s announcement - to the next stop. This is because support services, (e.g. evacuation of the passengers, fire fighting etc.) are considerably quicker and easier here than at a halt between two stations.

The tram works differently: If a passenger pulls the emergency brake, the tram will always be prevented from departing or brought to a halt during its journey by compulsive braking.

Emergency stops on escalators

Emergency stop on an escalator

All escalators are equipped with emergency stop handles - or buttons - to halt the elevator immediately in any dangerous situation (e.g. if someone falls, traps a piece of clothing etc.).

The escalator will halt after usage of the emergency stop handle with a sudden jolt (beware of falls!), which is why the hand rest on escalators should generally be held. After an emergency stop, the local MVG control centre must be informed without delay of the reason from the nearest emergency call point.

Safety niches

Safety niche

A safety niche can be found under every platform edge which stretches the entire length of the platform. If you fall onto the track, you can reach safety here. Lie flat and still along the wall of the niche and call out for help. Please leave the safety niche only when told by a station officer coming to aid.

If you are not directly involved but witness of this kind of accident, pull the emergency brake handle immediately and inform the local MVG control centre (see emergency measures in Underground stations).

Emergency stops in the Underground stations

Emergency stop in an Underground station

There are at least two emergency brake handles on every platform of the Underground. The emergency stop handle only works for the side of the platform where it is stationed. If, e.g., someone falls onto the track, the emergency brake handle must be pulled immediately. Trains approaching this platform will be halted. The local MVG control centre must then be informed without delay of the reason for the emergency stop via the nearest emergency call point.

Emergency calls on the Underground train

Emergency call on an Underground train

Inside the trains are emergency call buttons under the emergency brakes, which enable direct communication with the driver. So, an emergency can be reported even during the journey. The driver can then request further measures by radio and order e.g. the police, Underground guards, fire fighters or an emergency doctor for the next station. Please speak as calmly and clearly as possible. Do not leave the emergency call point until the driver has finished his questions.

Emergency calls in Underground stations

Emergency call in an Underground station

All Underground stations are fitted with emergency call points on the platforms and in the barrier areas. They provide direct connection to the local MVG control centre. Please give your name, location and the reason for your emergency call. Please speak as calmly and clearly as possible. Do not leave the emergency call point until the MVG control centrer has finished his questions.

Fire extinguishers on the Underground platforms

Fire extinguisher on an Underground platform

On every platform are four fire extinguishers which may be used by anyone in case of fire. A guide to fire fighting can be found on every extinguisher.



All Underground stations are fitted with at least one automatic defibrillator (AED) which anyone can use to save life. Defibrillators interrupt the potentially fatal ventricular fibrillation which occurs in about 90 per cent of cases of sudden heart or circulation failure. The cause is often a coronary. Only a well-aimed electric shock can regulate the disturbed rhythm of the heart and restore the regular heart beat.

If a victim is treated with an electric shock within the first minute their survival rate is over 90 per cent. After that their rate sinks by about 10 per cent per minute. After five minutes, at the latest, the first signs of irreparable brain damages appear. After eight to ten minutes without resuscitation the patient is dead as a rule. So, if passers-by, passengers, friends, relatives and colleagues do not help immediately, sudden heart failure is usually fatal!

Emergency exit signs on platforms and in the Underground tunnel

Emergency exit sign

The whole Underground system displays uniform signs which show passengers the shortest way out in case of emergency. In tunnels signs show the way to the nearest station or emergency exit.

Please note: In the case of fire the usage of elevators is generally banned! Power failure during a fire could leave people trapped and suffocating in them.

Emergency calls in the elevators

Emergency call in an elevator

All elevators are fitted with emergency call points providing direct connection to the MVG control centre. Please give your name, location and the reason for your emergency call.
Please speak as calmly and clearly as possible. Wait for the MGV officer’s questions.